Rethinking empathy and AI in the contact center
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YouTubettec
Rethinking empathy and AI in the contact center
Yes, AI can deliver some levels of empathy, especially for younger users. Consumers are increasingly using AI as a trusted resource to provide both functional emotional support🫢. So what does that mean for the contact center? Listen to TTEC's JB Bednar on the Voice AI podcast discuss how to apply empathy at different levels for different ...
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