According to a July 4 Research and Markets report, the global conversational AI market is expected to grow from $17.05 ...

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

AI-powered search is redefining how consumers find, engage with and evaluate brands, making content quality and visibility ...

Financial technology company introduces virtual AI agents to automate workflows and provide real-time insights for QuickBooks ...

Accessibility laws are tightening while most sites remain non-compliant. Legal and financial risk is growing, especially for ...