Bring human-like speech to your chatbot. In this live workshop, we’ll show you how Speech Engine adds a fully integrated voice layer to your existing agent – keeping your LLM, RAG, and orchestration ...

Tendfor Now Available in the Microsoft Marketplace. Tendfor Contact Centre Solution for Microsoft Teams through Microsoft ...

The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

New Era, Purple UC and Go CX sign up as first partners IP Integration (IPI), the contact centre specialist and solutions provider, today announced the launch of the global IPI Partner Programme as it ...

Build for What’s Next: Your AI Blueprint for Contact Centre Readiness – Artificial intelligence now sits at the centre of nearly every CX roadmap. Between vendor promises, evolving frameworks, and ...

The State of Frontline Leadership. Leading in the Age of AI and Hybrid Work. A board-ready paper for Customer Leaders driving major change through AI adoption, hybrid complexity and rising board ...

Public sector organisations are facing increasing demand for services while managing legacy technology constraints and pressure on frontline teams. Improving access, efficiency and quality of service ...

Contact-centres.com is based just outside the University City of Cambridge and was established in September 1999. Originally launched as a print publication, the platform transitioned to a fully ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients Openreach has reduced missed appointments and ...

Serco has been awarded a £63 million contract to deliver a UK-based contact centre supporting customers of HM Passport Office (HMPO), UK Visas and Immigration (UKVI), and the Ministry of Justice (MoJ) ...

Most businesses don’t notice when customer experience starts slipping. It doesn’t collapse overnight. There’s no clear breaking point. Just small things at first. A delayed reply. A missed follow-up.