A recent Federation of Small Businesses survey found that 34% of UK SMEs now use AI tools in some capacity, up from just 12% ...

With one of the best document management systems in the CRM space, Apptivo is best suited to SMBs that deal with large stacks ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The big threat posed by this attack on Zendesk support systems is that the bogus message is seen as originating from the ...

Salesforce revenue growth is slowing amid Microsoft/HubSpot competition and weaker ARPU. Click here to read an analysis of ...

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Hackers have hijacked Zendesk’s support system and used it for an apparently utterly chaotic and pointless spam campaign.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

The CRM vendor advised ignoring or deleting suspicious emails and said the attacks were not tied to any breach or software ...

Freshworks is navigating a post-founder transition while attempting to reinvent itself from a traditional SaaS player into an AI-native enterprise platform ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...