Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

A Verizon building. Getty Images "We get hundreds of thousands of calls into customer care every day. Every single one of those calls, we listen to it, we transcribe it, put it into an AI engine ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).

Leveraging AI, Verizon intelligently pairs customers with the most suitable customer care representatives based on their specific needs. This AI-driven matchmaking enhances the customer experience ...

Now, more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is on the same page. ... Automating AI in Customer Experience to Power Self-Healing Devices.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon is building on its AI investments to improve its customer experience capabilities and support corporate generative AI network capacity, executives said on a Q4 2024 earnings call last week.

NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated solely to creating the best experiences for customers ...

Las Vegas, Nevada – Today, Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud's generative AI (gen AI) technology – ...