What they're saying. As expected, Southwest passengers said they were not happy. "The fact that they sent out an email about ...

Southwest’s most iconic perk end Tuesday. While it has received flak from customers, executives hope bag fees will shore up ...

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free checked bags for each ...

Southwest Airlines ends its free checked bags policy starting May 29, implementing $35-45 fees while preserving perks for ...

Southwest CEO Bob Jordan said changes like scrapping its signature policies of unassigned seating and "Two bags fly free" ...

Southwest Airlines Co.'s shift from low-cost roots risks long-term profitability amid stagnant air travel demand. Click here ...

Southwest announced Tuesday it will start levying on its passengers a $35 fee for one checked bag, and $45 for a second.

Southwest Airlines' CEO isn't shrinking away from the major changes the airline has made in recent months. He appears to be ...

Major U.S. airlines, including American Airlines, United, and Southwest, have issued a serious warning to travelers regarding ...

Southwest Airlines announces its first transpacific partnership with China Airlines, signaling global expansion and business ...