South Africa’s 2025 Boerewors Champion will walk away with the grand prize of a brand-new Toyota Fortuner 2.4 GD-6 RB AT valued at R705 800, and the bragging rights of having their winning recipe sold ...

Shoprite and Checkers invite you to enter the 33rd annual Championship Boerewors competition before entries close on 20 June 2025.South Africa’s 2025 Boerewors Champion will walk away with the grand ...

Data analytics is helping retailers understand their customers more deeply, act in real time and create shopping experiences ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

A cashier amazed social media by showing off her impressive newly built home, promising to reveal her payslip and saving ...

Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

In one post, a skeptical customer shared a picture of a cheesecake slice in ... The user continued, "Have others continued to experience smaller slices? What is more disturbing is that the calories ...

A memorable shopping experience extends beyond the transaction. Retailers can sustain engagement through loyalty programs that seamlessly integrate both channels, allowing customers to earn points for ...

Harry Slatkin shares how he’s built a business based on the ethos that “everybody should be treated as a luxury customer.” ...

Griffiths sees potential for even more transformative applications. “The future of AI in customer experience is incredibly exciting. We’re looking at real-time story generation. If this can be ...

Of those, more than half said they were extremely or very upset by the experience, and a third reported feeling anxious, betrayed, or sad about it, according to the 2017 Customer Rage Study ...