Workflow-centric Records Management System aims to redefine usability, officer productivity, and data lifecycle ...

The CRM landscape has undergone a fundamental reset. What was once a system of record for sales and service teams has evolved into an organization's primary engine for customer intelligence, ...

Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by a ...

The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025 The report explains, “Pega’s Customer Decision Hub (CDH) is a centralized RTIMS platform that reinforces Pega’s vision for ...

A development company is making improvements to the LexisNexis campus in Miami Twp. near Interstate 75, positioning the site for possible mixed uses including restaurants and a hotel. Industrial ...

is editor-in-chief of The Verge, host of the Decoder podcast, and co-host of The Vergecast. Today, I’m talking with Sean Fitzpatrick, the CEO of LexisNexis, one of the most important companies in the ...

The CRM and CCaaS sectors have always complemented each other, but the solutions are expanding into each other’s space. Many are predicting that the sectors will converge and that CRM will prevail.

Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Have you ever felt trapped between the limitations of basic spreadsheets and the steep costs of professional CRM software? Imagine if you could bridge that gap—transforming a tool you already know, ...