Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

“Our current focus of automation is on cybersecurity and incident management, to enhance threat detection, streamline response times, and proactively secure sensitive data,” explained an IT manager at ...

Leaders who have managed to build a strong team of talented players also need to develop effective retention strategies to ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Operator Good day, and welcome to the RingCentral fourth quarter 2024 earnings conference call. All participants will be in a ...

Welcome to Nu Holdings conference call to discuss the results for the fourth quarter and full year 2024. A slide presentation ...

Bell Media announced today a co-development agreement with Tom Green Productions Canada Inc., founded by beloved Canadian ...

Klaviyo B2C CRM unifies marketing, service, and analytics to power a new era of growth and customer relationships. BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the company that powers smarter ...

About half of all Americans take one prescription medication each and every day. Short doctor visits, savvy pill marketing, and habit convince us that every doctor's appointment should end in a ...

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

Rather than manually changing a new lead to a new customer, manually inputting their order value, manually sending a ...

Cybersecurity leaders share insight on a crucial but overlooked task after any security incident: rebuilding trust with the stakeholders that matter the most.