Explore our review of Clio Grow, a legal CRM and client intake software. Learn how it helps Canadian law firms with workflows ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

About half of all Americans take one prescription medication each and every day. Short doctor visits, savvy pill marketing, and habit convince us that every doctor's appointment should end in a ...

With fewer reps handling customer transactions, T-Mobile could start the process of dismantling the metrics program which is ...

Artificial intelligence is no longer a futuristic add-on but a critical cost-avoidance tool, with companies prioritizing AI ...

It can help with managing sales, simplifying operations, and arranging more targeted customer conversations. Enterprises may find some overlap with the best contact management software on the ...

We know the slick interfaces and clever advertisements of most online operators. Now it's time to find out how an online ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

In his first one-on-one interview since stepping into the role in April 2024, the former Burberry Americas president shares why he's leading with values, authenticity and purpose.

Implementing a solid outside sales program can unlock new revenue streams, build long-term relationships, and create a steady pipeline of work, giving your shop the competitive edge it needs. Whether ...