Air Canada has announced that economy passengers on all flights will be served complimentary beer, wine, and snacks starting ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

Airlines and hotels are charging more while offering less, and travelers, conditioned by years of low-fare shopping, are surprisingly OK with it.

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Delivery drivers and small businesses lost hours and income during a 15-hour AWS outage, highlighting the real impact of tech ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Find the best home internet in 2025. Compare leading fiber, cable, and 5G ISPs for price, speed, and customer satisfaction.

BRITAIN’S banks are giving away free cash payments of up to £200 each – and customers need to do one thing to be eligible to claim the money. The extraordinary deals are being offered ...