Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the ...

When it comes to creating an amazing customer experience, all companies can learn from the Happiest Place on Earth. With its magical and personalized approach to customer experience, Disney and its ...

Veterans’ trust in the Department of Veterans Affairs is growing. Seven years ago, just over half of veterans enrolled with the VA had trust in the federal agency, Chief Veterans Experience Officer ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...