Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

A cutting-edge service center solution that integrates Salesforce's Service Cloud with Amadeus' reservations and guest ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Security, healthcare, or any public employee may encounter persons in distress. Effective interpersonal communication includes listening, validation, and open body language. Online emotional ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not ...