Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

A cutting-edge service center solution that integrates Salesforce's Service Cloud with Amadeus' reservations and guest ...

Powerful corporate cultures don’t just happen. They are the result of an organization that knows exactly what its high ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Security, healthcare, or any public employee may encounter persons in distress. Effective interpersonal communication includes listening, validation, and open body language. Online emotional ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not ...

Breakthrough in processing technologies drastically reduces the cost of billing operations. FOSTER CITY, CA / ACCESS Newswire / / MATRIXX Software, a global lead ...

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