Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

Companies are one bad customer experience away from going viral for all the wrong reasons. To avoid this, or at least mitigate it, every company needs a plan to preempt and neutralize the negative ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

As customer service week folds, fintech companies across the country shifted their focus from product innovation to the heart ...