Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

We begin this week's recalls with an urgent DO NOT DRIVE WARNING from GM involving certain 2026 Cadillac, Chevrolet and GMC ...

Québec City-based telecom software startup Gaiia has raised a $40-million USD ($54.8-million CAD) Series B round as it hopes ...

People report that their personal contact info was surfaced by Google AI—and there’s apparently no easy way to prevent it.

Use Avaya Infinity customer insights across its ecosystem without the friction of traditional data silos, enabling more personalized and proactive service. Power avatarin-designed social robots that ...

As this threat grows more sophisticated and frequent, taking proactive steps to secure your accounts has never been more ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and support interaction records.

NEW YORK, April 22 (Reuters) - Private equity firm Thoma Bravo is nearing an agreement to hand over software firm Medallia to its lenders, wrapping up ‌months of restructuring negotiations, according ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter. We've tested the top solutions to help you choose the right one for your small ...

Microsoft is working to address an ongoing service issue that has intermittently prevented some users from accessing their cloud-based Exchange Online mailboxes via Outlook mobile and Mac desktop ...

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