In an increasingly saturated and fast-paced commercial environment, UK businesses are finding new ways to stand out and succeed.

The company, LimeChat, has an audacious goal: to make customer-service jobs almost obsolete. It says its generative AI agents enable clients to slash by 80% the number of workers needed to handle 10,0 ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The Geek Squad has long been a distinctive service offering for Best Buy, providing technical support that differentiates the retailer in the competitive consumer electronics market. This article was ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Chief marketing officers widely recognize ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...