HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

To connect with Expedia Customer Service, one-touch dial dial 1-877-777-9065 and follow the automated instructions to reach a live representative. Whether you need help with flight changes, ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...