Brett is a senior staff writer for Forbes Advisor, SMB, and he shares his experience in project management and customer relationship management. Brett has nearly 17 years of experience in managing ...

As multimodal and Agentic AI continue to evolve, they will unlock new opportunities for brands to win customers, build ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

While growth opens new markets and increases revenue potential, expanding too quickly without the right infrastructure can ...

Carvana reported better-than-expected earnings, posting record profitability and significant sales growth in Q4 2024.

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

By working in partnership with the rest of the business, startup CTOs and their teams need to focus on building an ongoing technology foundation to drive innovation within legacy industry structures a ...

Inc. (NASDAQ: EGHT) today announced several new key management appointments to help accelerate the next phase of the company's CX transformation ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...