Even as digital tools get more sophisticated, leading companies aren’t eliminating the in-person element. They’re doing the opposite: harnessing these innovations to make human touchpoints more ...

Customer Experience & Personalization sessions explore what it takes to deliver relevant, seamless experiences from the first touchpoint.

Love's plans to add 1,500 truck parking spaces this year, open 20 new locations and update 35 others. Also: Shell Rotella offering promotions for oil changes, purchases.

DXC proves AI at real enterprise scale through its own global deployment of Amazon Quick, supporting 115,000 employees across 70 countries. New DXC Amazon Quick Practice helps customers securely ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

Customer experience lessons don’t only come from dashboards, surveys and competitive analysis. Sometimes, they show up in places we’ve watched a dozen times — just not through our CX lens. During the ...

This is read by an automated voice. Please report any issues or inconsistencies here. Marketing experts say that enticing younger consumers will take more than a sales pitch at the dealership. Ford’s ...

ORANGE COUNTY, Fla. — The Santa Workshop Experience returns to ICON Park in Orlando, offering families a chance to meet Santa and enjoy free carousel rides for children under 13. The annual event, ...

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...