Kinetic, a unit of Little Rock-based fiber optic provider Uniti Group Inc., has appointed Stacie Vongvanith as the company's first chief customer officer, the internet service provider said Tuesday.

Insure.com analyzes the best life insurance companies of 2026 on the basis of financial strength and customer satisfaction.

Customer Experience & Personalization sessions explore what it takes to deliver relevant, seamless experiences from the first touchpoint.

RT Yoder operates on a leading field-service management platform widely adopted across the trades, using its embedded AI capabilities for call handling, estimate follow-ups, accounts receivable ...

If customers don’t trust how companies deploy AI, they’ll walk away. If employees don’t trust it, they’ll disengage. If ...

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...

T-Mobile's new loyalty plan can save you money, but you might not qualify due to a secret tenure rule and the hidden loss of your favorite streaming perks.

Following Singapore Airlines in the rankings were Qatar Airways and Cathay Pacific, which placed second and third, respectively. The top 10 list also includes TUI, Emirates, Qantas, Malaysia Airlines, ...

QVC Group Inc., the parent company of QVC and HSN, is reportedly in confidential talks with lenders about restructuring its $6.6 billion debt, which may involve filing for Chapter 11 bankruptcy.

Another customer of Prestige Builders, Inc. has come forward, detailing an experience that has left them in the lurch for ...