Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

In today’s competitive market, brand and customer experience are pivotal in determining a company’s success. While these terms are often ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

As artificial intelligence (AI) adoption accelerates across industries, Indian companies are leveraging it primarily to boost ...

QualityKiosk Technologies, a global leader in digital assurance and reliability engineering solutions, is announcing its ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

The National Highways Authority of India (NHAI) has clarified that the recent circular issued by the National Payments ...

The awards ceremony brought together more than 500 decision-makers, innovators and customer experience leaders ...

In line with its continued endeavours to elevate the standards of customer experience across Abu Dhabi, the Department of ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...