Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

In today’s competitive market, brand and customer experience are pivotal in determining a company’s success. While these terms are often ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

Fragrance retailer LETOILE has sought to carve out its niche in the hyper-competitive beauty market by focusing on ...

As artificial intelligence (AI) adoption accelerates across industries, Indian companies are leveraging it primarily to boost ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

QualityKiosk Technologies, a global leader in digital assurance and reliability engineering solutions, is announcing its ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

The National Highways Authority of India (NHAI) has clarified that the recent circular issued by the National Payments ...

The awards ceremony brought together more than 500 decision-makers, innovators and customer experience leaders ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...