The big-box retailer is trying to win back shoppers who have complained about sloppier stores, out-of-stock items and longer ...

Former Starbucks chief executive Howard Schultz once observed, “If people believe they share values with a company, they will ...

Cherokee Mitsubishi boosts growth by focusing on retention, referrals, and memorable customer experiences instead of one-time ...

Employee exits aren’t just a cultural moment – they’re a high‑risk flashpoint for IP theft, and HR is now squarely on the ...

Here’s a look at how D&H Chairman Emeritus Izzy Schwab, who passed away Jan. 28, 2026, put in place the ‘people- ...

WorkTango reports on responsible AI use in HR, emphasizing compliance, bias audits, and ongoing monitoring to build trust and ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

This week’s Careers newsletter covers the importance of work friendships, including advice on building relationships with colleagues, the latest on remote work and more.

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer experience is the new competitive advantage.

Imagine being on your way to your car just after closing time when a customer runs up to you in the parking lot and tries to beg you to reopen. Would you be willing to help them out, or would you ...

Leaders at Mira Murati’s startup believe Barret Zoph engaged in an incident of “serious misconduct.” The details are now coming to light. Leaders at Mira Murati’s Thinking Machines Lab confronted the ...