"I think a lot of people have policies, but they don't have policies that were crafted for this era," said Rich Gold, leader ...

A group of Democratic senators called on Wells Fargo to end its alleged campaign against employee unions, saying a more ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

In August 2024, DevRev raised $100.8 million in its Series A led by Khosla Ventures, Mayfield Fund, and Pandey’s own Param Hansa Values — propelling it into unicorn status at a $1.15 billion valuation ...

The new CEO of Starbucks vowed to improve customer and employee relations when he to the helm, but many workers are calling out misplaced priorities and the […] ...

In an uncertain economy, it can be challenging to invest in long-term workforce initiatives, but successful companies are finding ways.

ST. CHARLES, Ill. (WLS) -- A former Illinois youth center employee has been charged with misconduct and is accused of having a sexual relationship with an inmate, officials said Wednesday. Prosecutors ...

Nestlé has fired its chief executive officer, Laurent Freixe, for what it claimed was an inappropriate relationship with a subordinate employee. The world’s largest packaged-food maker said in a ...

CHESTERFIELD COUNTY, Va. (WRIC) — A customer was hospitalized after getting into a fight with a Little Caesars employee in Chesterfield County on Tuesday. At around 5:45 p.m. on Tuesday, Aug. 26, ...

Nineteen-year-old Owen Thurnau is being credited with saving a man's life after the Owatonna, Minnesota, Hy-Vee employee successfully gave the Heimlich maneuver to a choking man last month. It ...

On this episode of CMSWire TV’s Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro (aka me) sits down with Katrina Fine, Senior Manager of Standards Transformation at Hyatt. Fine shares how her ...

This is the moment a customer lost it at a Walmart employee after he refused to touch the customer's watch. The World's Largest Illegal Sports Streaming Service Has Been Shut Down Josh Duhamel says he ...