Employee appreciation is more than just a nice gesture—it’s a strategic business approach that directly impacts customer ...

FORSYTH COUNTY, Ga. — A north Fulton County man is behind bars after police say he kidnapped an employee at a car dealership. Deputies say Barinuaadum Bariyiga, 39, brought his car to the RBM of ...

The AI employees operate across numerous communication channels, such as phone, email, chat SMS and social media. This allows organizations to engage customers wherever they are.

8x8 Unveils New Innovations to Boost Customer, Employee Engagement Across its CX Platform Provided by Business Wire Apr 29, 2025, 6:00:00 AM ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

NEW BEDFORD, Mass. (WJAR) — A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media as a person who truly understands customer service. In ...

A Hallmark employee was terminated after making comments to a shopper in a Mason County store. The Simpsons Say Goodbye to Core Family Member in Season 36 Finale - IGN Daily Fix Jean Chatzky sends ...

Police on Monday continued to search for a suspect who they said fatally shot a teenage Waffle House employee in North Carolina. Family said the teen, identified by police as Burlie Dawson ...

Engaged employees are more productive, motivated and likely to contribute to the company’s success. Addressing Pain Points: Just like a customer journey, employee journeys have their frictions.

Happy employees tend to be more engaged and productive, delivering top-notch customer service. This post focuses on the relationship between employee well-being and customer service.