Progressive Insurance may be the second largest car insurer in the United States. But it cares about what each of its ...

Technology trends and user needs are driving innovations in AI and GenAI in two critical ways—first, within an organization, ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Recruitment, retention, and remarkable service aren’t just HR buzzwords, they can spur revenue growth for a business ...

Zuckerberg said the metaverse would represent an “even more immersive and embodied Internet" where “everything we do online ...

For the 2025 Top Workplaces list, cleveland.com and the Plain Dealer compiled more than 180 stand-out Northeast Ohio ...

A Deloitte survey revealed that most of the restaurant industry execs polled expect AI to have a big impact on customer ...

Comptroller Thomas DiNapoli's analysis shows how the MTA must be more precise in service expansion and changes.

"The one day a year the ice cream machine is working," one viewer said, while others chimed in with similar stories.

Finalizing M&A transactions can be a long and complex journey, but when done well, it has the potential to unlock tremendous ...

A state-appointed arbitrator awarded a contract to workers at Porpiglia Farms in Ulster County after the farm’s owners ...

Yvonne Chan, Head of People and Culture, believes that engaging in cross-departmental activities helps employees forge stronger connections with the organisation, build new relationships, and develop ...