It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

In today’s fast-paced, technology-driven world, businesses face an ever-increasing demand for efficiency, productivity, and innovation. The global landscape is rapidly evolving, and companies that do ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

CSX CEO Joe Hinrichs is not one to shy away from a tall task. Since arriving at CSX in September 2022, he has been on a mission to repair the railroad’s damaged relationship with its employees. His ...

Executives, consultants, and even front-line employees are beginning to adopt a more structured way of thinking - clearly ...

Shares of SoundHound AI (NASDAQ: SOUN) plunged following a revelation that Nvidia (NASDAQ: NVDA) exited its investment in the ...

The most confident CEOs are likely to aim for better employee and customer experiences through transformation (60%, vs. 30% ...

Q4 2024 Earnings Call Transcript February 20, 2025 RingCentral, Inc. beats earnings expectations. Reported EPS is $0.98, ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

United Rentals has acquired Pittsfield Lawn & Tractor’s rental arm. Meanwhile, Pittsfield Lawn & Tractor has changed its name ...