Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

As firms seek to drive business development, client engagement and revenue growth, customer relationship management needs to evolve into a strategic growth platform.

This article explores the historical evolution, strategic benefits, and future trends of CRM systems, emphasizing their critical role in business strategy.

Relationship management is a strategy in which an organization maintains an ongoing level of engagement with its audience and supply chain.

For Ghanaian business leaders, relationship management takes on an added layer of significance. The Ghanaian corporate culture emphasizes collaboration, respect, and communal values, which align ...

Maria Duhart, Head of Client Distribution, East, said, “Russell is a valuable addition to the East Zone. His expertise in bringing cross product and functional teams together to find innovative ...

That’s where generative AI changes the game. For sales—and the customer relationship management (CRM) systems or platforms that drive them today—forgoing AI is not an option anymore. Implementing AI ...

Megan Skelly has rejoined Deloitte as a Client Relationship Executive. Skelly, who announced her return on LinkedIn, expressed her enthusiasm for rejoining Deloitte, a company she describes as valuing ...

MSI chose Dynamics 365 Customer Service and Customer Voice to leverage each point of client contact and optimize customer relationship management to provide the highest levels of continuous care.

Retail management is a must-have skill if you’re responsible for running a retail store—or if you’re thinking about starting a retail business. It’s a toolkit of abilities that combines people ...