Responsibilities of a Customer Relationship Management Consultant. ... to develop personal customer service skills to complement the CRM technology.

Relationship management has two areas of focus: clients and business partners. Relationship managers use data to look for trends and problems and analyze communications, contracts, and negotiations.

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process ...

One negative aspect of the customer relationship with management comes from perceived familiarity. It is in a company's best interest to make sure every customer feels important and special, but ...

"Soft skills" have become more and more important in the ways agencies support clients. Here are a few that provide great results. Working in the world of digital marketing, especially search, we as ...