The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Lesotho reached a milestone late last year — UNAIDS’s 95-95-95 goal, with 95% of people living with HIV aware of their status ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

A federal judge ruled in favor of the CMS on Tuesday, one day before the start of Medicare open enrollment. A spokesperson ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

PITTSFIELD, Mass. (NEWS10) — Over the past four months, Berkshire Medical Center has recorded seven positive legionella test results, the bacteria known to cause legionnaires’ disease. Legionnaires’ ...

SPARTANBURG — A new data center coming to Spartanburg County in 2026 will face more stringent emission testing requirements than initially required after environmental groups raised concerns about the ...

The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...