Adjusted diluted EPS -- $1.26, down from $1.37 due to the absence of prior-year investment tax credits, higher interest ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction with a customer adds up to either strengthening or weakening the business.

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

Traditionally, customers needing to contact a company would only have one option—the phone. Today, 65% of younger customers (Millennials and Gen Z) and even 42% of Boomers prefer to engage through ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...

Customer experience is no longer a secondary concern; it's a core differentiator. A positive CX fosters loyalty, encourages word-of-mouth referrals, and ultimately drives business growth. But, how do ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley. The massive, ...