DOWNERS GROVE, Ill., Feb. 25, 2026 /PRNewswire/ -- Tech support professionals interested in elevating their proficiency with artificial intelligence (AI) tools have a new learning resource available ...

From move-in week to finals, universities are deploying AI voice and chat agents to manage help desk demand spikes, deflect ...

Every day, businesses learn an expensive lesson: slow support triggers cancellations faster than price increases. A customer emails with a billing question. The message sinks into a shared inbox.

CALGARY, AB / ACCESS Newswire / February 19, 2026 / The help desk is increasingly a target for hackers, as seen in breaches like MGM and Marks & Spencer. As help desks move to AI‑driven support, ...

Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather than having to leave what they’re doing to open a ...

ITS has launched a new AI-powered voice and chat assistant, powered by Zoom, providing our community with 24/7 access to technical support. Our AI Help Desk Assistant can help with many of our most ...

COMMENTARY: The help desk has long been the backbone of MSP operations — but too many are still stuck in yesterday’s model. Engineers spend valuable time on repetitive, low-complexity tasks. Service ...

Speaking at Fortune's Brainstorm AI conference in San Francisco, CEO Michael Truell said Cursor has built an internal AI help desk that resolves the majority of employee and customer support requests ...

One significant example of artificial intelligence moving into the customer experience layer is the rapid adoption of AI Receptionist technology from RingCentral. In its fourth-quarter 2025 earnings, ...

New AI troubleshooting tools from Infotech and NinjaOne raise CIO questions about who can authorize changes and verify that IT fixes worked.