From move-in week to finals, universities are deploying AI voice and chat agents to manage help desk demand spikes, deflect ...

Artificial intelligence could make some office jobs disappear at startling speed, but the person fixing the pipes, wiring the ...

Billions in AI spending promise to transform home care with smarter scheduling and faster assessments, but a widow recovering ...

I came across a strange video on social media. Tiktok link wearing college football team gear are gathered in a space that ...

Service desk managers in IT, HR, finance, procurement, legal, and office operations describe what they want. Agents that already know the company's people, systems, and policies do the work, across ...

New AI troubleshooting tools from Infotech and NinjaOne raise CIO questions about who can authorize changes and verify that IT fixes worked.

Your firm recently approved a new AI tool, and it's sitting one click away. You open it, relieved for a second — until it hits you: Nobody ever explained what it's actually approved for. Is it ...

What is needed to protect children is not just creating laws. It is a system where children can say "help me" with peace of ...

Analysis of more than one million help desk tickets reveals heavy reliance on phone support and a disconnect between ticket volume and operational impact What More Than 1 Million Help Desk Tickets ...

Leaders at MSP vendors ranging from Slide to WatchGuard discussed how AI is creating new opportunities and fresh risks for ...

What Steve Jobs’ Greatest Product Run Can Teach the AI Age. The next breakthrough will come from making AI fit human life. Apple’s extraordinary run off ...

Gov. Gretchen Whitmer announced $1.7 million in funding for 12 pilot projects designed to demonstrate advanced air mobility ...