One vendor that was part of the now-scrapped design will continue rolling out modern 911 call services to prepare LA for ...

San Diego County is cutting more than a dozen positions from its communication center, despite an ongoing emergency ...

Gloria Choi and her friends called Lakewood, Washington, 911 four times in 48 hours to report her being stalked by an ...

The artificial intelligence technology will evaluate call recordings based on standards set by dispatch center supervisors.

POCATELLO, IDAHO (KIFI) — When someone in Bannock County dials 911, the first person they talk to isn’t a police officer, firefighter, or paramedic. It’s a dispatcher like April Neal, who has spent ...

BATH COUNTY, Ky. (LEX 18) — The tight-knit community of Owingsville is rallying to support a longtime 911 dispatcher who is battling colon cancer for a second time. For nearly two decades, Donna ...

Linda Campbell guided Ernest Flores through CPR over the phone after he found his pregnant wife unconscious. The mother and her 2-month-old baby girl are now healthy. is from Zapata, Texas, and is ...

Ex-911 operator writes children's book to teach about emergency services Trump threatens 'whole civilization will die tonight' ahead of Iran deadline 'Very dangerous': Ex-general sounds alarm after ...

In Stanly County, North Carolina, dispatcher Hayley Franklin estimates she took more than 200 thousand calls, helping people in some of their hardest moments. On her last day at work before retirement ...

LANDENBURG. Pa. (WPVI) -- Federal prosecutors have charged a former Chester County 911 dispatcher and volunteer firefighter with receiving child sexual abuse material, while alleging additional crimes ...

After 31 years of guiding callers through their worst moments, a 911 dispatcher got one final call she will never forget. Hayley Franklin, 51, took more than 200,000 calls during her career at the ...