Walmart on Tuesday announced a new joint membership combining its namesake chain and its subsidiary Sam’s Club, as the retailer leans further into convenience and value to win over cash-strapped ...

For years, retail accessibility has been treated as a compliance issue — doorways wide enough for a chair, ramps at grade ...

Agentic commerce exposes gaps for consumers to see. Disconnected platforms, out-of-date inventory, inconsistent pricing, or fragmented customer records become more than internal inefficiencies.

Albertsons is seeking to collect approximately $8 billion in damages from Kroger stemming from the companies’ unsuccessful ...

Walmart is adding health-related benefits for its U.S. workforce, with Chief People Officer Donna Morris laying out the changes in a letter to the chain’s roughly 1.6 million associates during its ...

Holiday marketing isn't a switch you flip after Halloween. It's a system you build. The businesses that treat it that way ...

If there’s one thing warehouses don’t lack, it’s data. In fact, e-commerce giants such as Amazon.com ingest upward of 50 million data points per week. Management can now access every statistic they ...

Marketers often suppress email-engaged or repeat customers from direct mail campaigns, reasoning that if customers are ...

In the modern retail era, loyalty is still a tool that works to reward the most frequent buyers and retain them as customers.

Retailers tend to judge loyalty success by penetration, which measures the share of transactions tied to a member account. It ...

Hardly any other moment in the customer journey is as emotionally charged — and at the same time as neglected — as the ...

AI-powered shelf monitoring helps retailers identify stockouts, improve inventory accuracy, and boost in-store merchandising ...