Tendfor Now Available in the Microsoft Marketplace. Tendfor Contact Centre Solution for Microsoft Teams through Microsoft ...

The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

Organisations including Caravan and Motorhome Club, DHL Express, ManyPets, Octopus Energy, Specsavers, TP and VodafoneThree were among those recognised with Gold awards at last night’s UK National ...

ESP Group has secured a major new multi-million-pound contract with Transport for London (TfL), creating up to 40 new jobs and extending a partnership spanning almost 20 years into the next decade.

As investment in AI accelerates across customer operations, new findings suggest many organisations are still in the early stages of understanding whether AI Agent Assist tools are delivering ...