In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

Brent Polacheck, owner of Polacheck's Jewelers, is proving that in an era of instant gratification, the art of generational relationship-building still drives retail success.

take charge of your customer relationships, and invest in the technology that will grow those relationships in the long term. Driven by information technology, your customer relationships are the ...

B2B marketers have many business partnerships—with intermediaries, customers, and others. And, as a B2B marketer, you'll often be looking to establish close relationships with your partners. After all ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.