Glenn Haussman isn't your typical hotel expert – the kind who is neck-deep in spreadsheets of average daily room rates and occupancy statistics. Haussman has a few hotel secrets. He's a former editor ...

There’s a whole other side to the hotel world — one that’s rarely seen by guests and carefully guarded by staff. But sometimes, the truth slips through the cracks. From late-night confessions to ...

A secret shopper shared tricks used for bagging free upgrades at a hotel, as one of them was to look at somebody's name tag -- as to make oneself look like a secret shopper. Getty Images Dan Shapiro ...

When you check into a hotel, you expect clean sheets, towels and cups in your room. But an NBC4 I-Team investigation has found some well-known hotels don't properly clean rooms, leaving you to sleep ...

Forbes contributors publish independent expert analyses and insights. Former editor of Robb Report, Debbi has written about luxuries from Asprey to Zegna. Mr. Melchiorri is an hotelier extraordinaire.