Given these limitations, AI’s optimal use lies in augmenting human intelligence, not replacing it. This symbiotic ...

Inside the mind of today’s bank customer: Consumer survey insights If you’re curious about how your banking style compares to that of other Americans, you’re in the right place.

Customer experience: the foundation of modern relationship management Historically, banks in Ghana have placed heavy emphasis on relationship officers - personal bankers whose role is to retain ...

Customer experience: the foundation of modern relationship management Historically, banks in Ghana have placed heavy emphasis on relationship officers – personal bankers whose role is to retain and ...

Unlock the power of mind mapping to organize ideas, spark creativity, and retain information more effectively in 2025. Mind mapping ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. Learn more.

Pega received the highest possible score in 15 of the 29 criteria, including lead management and digital sales engagement, customer success, sales execution, digital customer service, case ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

If you learn by drawing or looking at visual images, mind mapping can be a great study tool. The easiest app I've found for it is called Xmind.