After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Our fair value estimate for Inghams is AUD 3.70 per share. This implies a fiscal 2024 enterprise value/EBITDA of 4, a P/E ratio of 12, and fully franked dividend yield of 6%. Our DCF valuation assumes ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Organizational and workforce adjustments are a necessary and regular part of managing our business,' a Microsoft spokesperson tells CRN. Posts on LinkedIn by former Microsoft employees have been ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Unifonic is at the forefront of AI-driven communication solutions, playing a pivotal role in Saudi Arabia's digital transformation journey.With the Kingdom's Vision 2030 accelerating technological ...

Infobip recognized as a worldwide Communications Platform as a Service (CPaaS) Leader by IDC MarketScape for the third time ...