Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational efficiency, and environmental sustainability ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Breakthrough in processing technologies drastically reduces the cost of billing operations. FOSTER CITY, CA / ACCESS Newswire / / MATRIXX Software, a global lead ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

For more than three decades, Deputy City Manager Cynthia Barber has had a hand in city operations. Now, with a bittersweet ...