Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

Powerful corporate cultures don’t just happen. They are the result of an organization that knows exactly what its high ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Breakthrough in processing technologies drastically reduces the cost of billing operations. FOSTER CITY, CA / ACCESS Newswire / / MATRIXX Software, a global lead ...

New research reveals that US car owners see agentic AI as a potential game-changer in the car buying and ownership experience ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...