SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Daiwa Connect Securities Co., Ltd. (Headquarters: Tokyo, Japan; President: Ryuji Otsuki) advance the digital customer support channels that transcosmos provides. Drawing on its operational expertise, ...

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

LINE Plus has launched ActEngine AI, a platform that deploys AI agents for customer service and sales tasks inside messaging apps.

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that EverFast Fiber Networks (EverFast) has selected the GOCare Digital ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Line Thailand is seeing rapid uptake of "chat commerce" among small and medium-sized enterprises (SMEs) as businesses seek to diversify sales channels and reduce reliance on e-marketplaces as they ...

Spirit Airlines is one of the most well known ultra low-cost carriers in the United States. Founded in 1983 and headquartered ...

Y Combinator-backed startup, is taking an approach of building an AI-native agency that has replaced legacy customer support teams at many startups it has worked with. Th ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced that EverFast Fiber Networks (EverFast) has selected the GOCare Digital ...

Overall satisfaction with after-sales service in Thailand registers a marginal decline year-over-year as customers exhibit ...