Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a ...

Integrated solution brings eGain's trusted agentic capabilities to Webex Contact Center customers, enabling real-time ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

The AWS ISV Accelerate Program provides ZIWO with co-sell support and benefits to meet customer needs through engagement with ...

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

Typing is the hidden bottleneck in your contact center. You don’t see “keystrokes per minute” on a single dashboard, but you ...

Huron County business wins $7,552 Small Business Grant to support continued business growth.

Dispatch Science is an interesting transportation management software provider with a distinct niche serving regional 3PLs.

Sherzod Shermatov, Minister of Digital Technologies of Uzbekistan, Kaan Terzioglu, VEON Group CEO, Andrey Pyatakhin, Beeline ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...