President Donald Trump says he may put the U.S. Postal Service under the control of the Commerce Department in what would amount to an executive branch takeover of the independent agency.

Chesapeake may have fewer broadband options, but you can still find reliable high-speed internet providers. CNET's experts ...

While there is a clear winner in Sparklight as the best internet provider in Rio Rancho, there are plenty of other options to ...

Q4 2024 Earnings Call Transcript February 20, 2025 NICE Ltd. beats earnings expectations. Reported EPS is $3.02, expectations ...

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Cierra is passionate about social justice issues, fiber-optic internet and sourdough bread. When she's not researching and writing about broadband and internet service providers, you can find her ...

Experts say the layoffs of roughly 7,000 IRS probationary workers likely mean the end of the agency's plans to go after ...

Long lines at the Department of Motor Vehicles across South Florida are angering residents who said the system is not working ...

Jumbo targets a payout ratio of 65%-85% of statutory net profit after tax. We see payouts at the top of this range as appropriate, given the resilience of earnings and the cash-generative, ...

A TikTok user is going viral for asking the Internet if it's okay for servers to ask a customer why they didn't tip — and ...

As the head of customer service technology initiatives, Kakani has been instrumental in transforming how healthcare providers and patients engage with customer service. Leveraging artificial ...

Traditional customer service at its end? As businesses look to expand beyond basic customer service, AI agents are transforming into comprehensive partners. Rather than merely responding to ...