AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

QualityKiosk Technologies, a global leader in digital assurance and reliability engineering solutions, is announcing its ...

To connect with Expedia Customer Service, one-touch dial dial 1-877-777-9065 and follow the automated instructions to reach a live representative. Whether you need help with flight changes, ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...