AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that ...

In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so-friendly customer. The ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Ernst Lubitsch’s The Shop Around the Corner was released in 1940, starring Margaret Sullavan and Jimmy Stewart.

An AI agent is a software program that uses artificial intelligence (AI) to interact with its environment and perform tasks.

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

InMoment ®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it was named to the Constellation ShortList™ for Conversational Intelligence for Customer Service ...