Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Ernst Lubitsch’s The Shop Around the Corner was released in 1940, starring Margaret Sullavan and Jimmy Stewart.

The company said it is responding to a growing demand for sustainable, flexible, and technology-driven transportation ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

As multimodal and Agentic AI continue to evolve, they will unlock new opportunities for brands to win customers, build ...

The rise of artificial intelligence (AI) promises to be a defining investment opportunity for generations. Already, AI ...

The strong results had a real impact on Five9’s bottom line. The company reported a net profit of $11.57 million in the ...

HP Inc has implemented a mandatory 15-minute wait time for consumer PC and print customers calling their support centers ...

Elon Musk’s xAI has introduced Grok-3, a next-generation AI chatbot designed to change the way people interact on social ...

Founded in 2019, the brand closed FY 2024 with revenue of approximately Rs 60 crore and aims to double this figure by FY26 ...