Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management ...

Hailey joins Mantooth Co. as a Marketing Specialist to help lead and manage customer accounts. Her experience includes years ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

Fashion brands increasingly turn to AI to improve workflow and customer experiences. Artificial intelligence is transforming ...

The DART Transform program will target improvements to the agency’s vehicles, stations and passenger facilities, resiliency ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...