Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

Hailey joins Mantooth Co. as a Marketing Specialist to help lead and manage customer accounts. Her experience includes years ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

Fashion brands increasingly turn to AI to improve workflow and customer experiences. Artificial intelligence is transforming ...

Carvana reported better-than-expected earnings, posting record profitability and significant sales growth in Q4 2024.

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy. This acquisition allows BHC Global to ...

Brett is a senior staff writer for Forbes Advisor, SMB, and he shares his experience in project management and customer relationship management. Brett has nearly 17 years of experience in managing ...