CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Vonage, a part of Ericsson (ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report ...

Venkata Narasimha Sagar Gandha highlights, the continuous evolution of AI in digital customer engagement will shape the ...

As the digital content world becomes more and more crowded, businesses are facing increasing challenges in capturing the ...

Report finds three-fifths of leading executives prioritize improving data analytics and customer engagement, but costs and ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced that Chief Executive Officer Khozema Shipchandler will ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

The most confident CEOs are likely to aim for better employee and customer experiences through transformation (60%, vs. 30% ...

NDB Bank recently hosted a Customer Engagement Forum at the North Gate Hotel, Jaffna. The exclusive event brought together ...

MoonFox Data leverages over a decade of expertise in mobile development and big data to provide actionable insights for businesses. Its AI Industry Report is a testament to its commitment to ...

HT Labs achieved seven wins at the afaqs! Digies 2025 awards, acknowledging the innovation and digital excellence of its ...